How to reach us
Patient & product support
Questions about your assessment, protocol, dosing, side effects, or anything about the product.
support@semax.clinicOrders, billing & returns
Shipping status, subscription changes, refunds, and billing questions.
billing@semax.clinicPrivacy & data requests
Access, correction, or deletion of your personal information under applicable privacy laws.
privacy@semax.clinicPress & partnerships
Media inquiries, clinical collaboration, and business development.
press@semax.clinicMailing address
Semax Health, Inc.[Street address — placeholder]
[City, State ZIP — placeholder]
United States
Phone: [Phone number — placeholder] · Hours: Mon–Fri, 9am–6pm ET
Medical emergency? Do not use email for urgent medical issues. If you are experiencing a medical emergency, call 911 (U.S.) or go to your nearest emergency room immediately.
Before you email, you might find it faster to…
- Read answers to the most common questions in our FAQ.
- Review how the program works on our About page.
- Check shipping timelines and cold-chain details on our Shipping Policy.
- Understand our refund terms on the Return Policy page.
- See how we handle your data in our Privacy Policy.
A note on clinical questions
Our care team can answer general questions and route clinical matters to a licensed provider. We can't provide a diagnosis or individualized medical advice by email outside of the provider relationship established through your assessment. For anything involving your specific health, your provider is the right person — and we'll connect you.